Terms & Conditions

Last updated: 12/31/25

1. Acceptance of Terms

By accessing, browsing, or using the Skinny GLP® website ("Site") operated by Nutritional Health Institute Laboratories LLC ("NHIL," "we," "us," or "our"), or by purchasing any products from us, you ("Customer," "you," or "your") agree to be bound by these Terms and Conditions ("Terms"), our Privacy Policy, and all applicable laws and regulations.

If you do not agree to these Terms, you must not use this Site or purchase our products.

These Terms constitute a legally binding agreement between you and NHIL.

2. Product Information and Disclaimers

2.1 Dietary Supplement Disclaimer

Skinny GLP® is a dietary supplement intended for weight management when used as part of a healthy lifestyle, including proper diet and exercise.

Skinny GLP® supports normal levels of blood sugar already within normal range.

2.2 Medical Advice Disclaimer

The information provided on this Site is for informational purposes only and is not intended as medical advice, diagnosis, or treatment. You should consult your healthcare provider before starting any supplement regimen, especially if you:

• Are pregnant or nursing
• Have a medical condition (including but not limited to diabetes, blood sugar issues, or metabolic conditions)
• Take prescription medications
• Are under 18 years of age
• Are planning surgery (discontinue use at least 2 weeks before any scheduled surgical procedure)

Never disregard professional medical advice or delay seeking it because of information you have read on this Site. If you think you may have a medical emergency, call your healthcare provider or 911 immediately.

Skinny GLP® is not a substitute for professional medical care, prescription medications, or medical treatment.

2.3 Results Disclaimer

Individual results may vary significantly. The results shared on this Site, including testimonials, are not typical and you may not achieve similar results. Results depend on many individual factors including but not limited to:

• Adherence to a healthy diet
• Consistency of exercise and physical activity
• Starting point and overall health status
• Genetics and individual metabolism
• Consistency of supplement use
• Other lifestyle factors (sleep, stress, hydration, etc.)

No guarantees of specific results are made. Sustainable weight management and wellness require comprehensive lifestyle changes over time. Supplements are intended to support—not replace—healthy habits.

2.4 Testimonials Disclaimer

All testimonials and customer reviews featured on this Site are from real customers who used Skinny GLP® as part of a comprehensive wellness program including dietary changes and exercise.

Testimonials represent the individual experiences of those customers and may not be representative of typical results. We cannot guarantee you will experience similar outcomes.

Customers whose testimonials are featured:

• Used the product consistently as directed
• Combined product use with diet and exercise modifications
• May have experienced outcomes not typical of average users
• Were not compensated for their testimonials (or compensation is clearly disclosed if applicable)

2.5 No Guarantees of Outcomes

While we stand behind our product quality with our 30-Day Money-Back Guarantee (see Section 5), we make no guarantees regarding specific health outcomes, weight loss amounts, blood sugar changes, or other measurable results.

Skinny GLP® is designed to support your wellness goals, not guarantee them.

3. Product Orders and Pricing

3.1 Order Acceptance

All orders are subject to acceptance by NHIL. We reserve the right to refuse or cancel any order for any reason, including but not limited to:

• Product availability or inventory limitations
• Errors in pricing or product information on the Site
• Suspected fraudulent, unauthorized, or illegal transactions
• Customer's violation of these Terms
• Inability to verify or authenticate order information
• Credit card or payment method issues

If your order is cancelled after your payment has been processed, we will issue a full refund to your original payment method.

3.2 Pricing and Payment

Current Pricing

All prices are in U.S. Dollars (USD) and are subject to change without notice. The price charged will be the price displayed at the time you complete your order, subject to our acceptance of your order.

Launch Pricing (If Applicable)

Our current launch pricing of $49.95 per bottle (regular price $69.95) is a limited-time promotional offer valid for the next 60 days. After this period, the regular price of $69.95 will apply to all new orders.

Customers who purchase during the launch period will receive the $49.95 price for that specific order only. Future orders will be charged at the then-current price.

Taxes

Prices shown do not include applicable sales taxes. Sales tax will be calculated and added at checkout where required by law based on your shipping address.

Payment Methods

We accept the following payment methods:

• Major credit cards (Visa, Mastercard, American Express, Discover)
• Debit cards
• PayPal
• Digital wallets (Apple Pay, Google Pay, Shop Pay)

By providing payment information, you represent and warrant that:

• You are authorized to use the payment method provided
• The payment information you provide is accurate, current, and complete
• You will pay all charges incurred at the prices in effect when charges are incurred
• You are responsible for all charges incurred under your payment method

3.3 Price Errors

Despite our best efforts, pricing errors may occasionally occur on our Site. If we discover a pricing error:

• Before shipping: We will contact you to inform you of the error and give you the option to purchase at the correct price or cancel your order for a full refund
• After shipping: We are not obligated to provide additional products at the incorrect price, but will honor the purchase you received

We reserve the right to cancel any orders affected by pricing errors, even after order confirmation has been sent.

3.4 Shipping and Delivery

Shipping Costs

Shipping costs are calculated based on your location and selected shipping method at checkout.

Shipping Times

• Orders typically ship within 1-2 business days of order placement (Monday-Friday, excluding holidays)
• Standard shipping delivery: 3-5 business days after shipment
• Expedited shipping available: Yes
  • Express: 2-3 business days

Shipping Restrictions

We ship to all 50 U.S. states. P.O. boxes can receive standard shipping only; expedited and express shipping are not available to P.O. box addresses. Alaska and Hawaii orders may incur additional shipping fees.

Delivery

You are responsible for providing an accurate shipping address. We are not responsible for orders delivered to incorrect addresses provided by you.

Risk of loss and title for products purchased pass to you upon delivery to the shipping carrier.

3.5 Order Tracking

Once your order ships, you will receive a shipping confirmation email with tracking information. You can track your package using the provided tracking number.

If your tracking shows "delivered" but you have not received your package:

• Check with household members or neighbors
• Verify the shipping address on your order confirmation
• Wait 24-48 hours (sometimes packages are marked delivered before actual delivery)
• Contact us at customer-support@skinnyglp.com if package does not arrive

3.6 Lost or Damaged Shipments

Lost Shipments

If your package is lost in transit (tracking shows no movement for 7 days or tracking indicates lost), contact us immediately. We will work with the shipping carrier to locate your package or arrange for a replacement or refund.

Damaged Shipments

If your product arrives damaged:

• Take photos of the damaged product and packaging
• Contact us within 7 days of delivery at customer-support@skinnyglp.com
• Include your order number and photos
• We will arrange for a replacement or full refund (including shipping)

4. Future Subscription Program (When Available)

5. Return Policy and 30-Day Money-Back Guarantee

5.1 Our 30-Day Money-Back Guarantee

We offer a 30-Day Money-Back Guarantee on one bottle of Skinny GLP® purchased per customer/household/address/billing address/email address. This guarantee applies only to the customer's first qualifying order and may be used only once per customer, household, shipping address, and/or billing address. If you are not satisfied with your purchase for any reason, you may request a full product refund within 30 days of your delivery date.

Guarantee Terms:

• ✓ 30-Day Window: Request refund within 30 days of delivery date (not purchase date).
• ✓ Product Cost Refunded: We will refund the full purchase price of the product only.
• ✓ Shipping NOT Refundable: Original shipping costs and return shipping costs are NOT refundable (except in cases of our error, defective products, or damaged shipments).
• ✓ Return Required: To qualify for a refund, you must contact us within 30 days after delivery and obtain return instruction. We require the return of the product, including any unused product and packaging, before issuing a refund. 
• ✓ One Per Household: "One Guarantee Claim Per Household: The 30 Day Money-Back Guarantee is limited to one claim per customer, household, shipping address, and/or billing address."
• ✓ Original Purchase Only: Guarantee applies only to a product purchased directly from our website. Any Product purchased from third-party sellers or unauthorized retailers is not covered.

5.2 How to Request a Refund

To request a refund under our 30-Day Money-Back Guarantee, contact us using one of the following methods:

Important: Refund requests must be received within 30 days of your delivery date. Requests received after 30 days will not be honored.

5.3 Refund Processing

Processing Time

Refunds will be processed within 5-7 business days of receiving your refund request.

Refund Method

Refunds will be issued to the original payment method used for purchase (same credit card, debit card, or payment account).

Bank Processing

Please allow an additional 5-10 business days for the refund to appear on your credit card or bank statement, depending on your financial institution's processing time. We have no control over how long your bank takes to process the refund.

Confirmation

You will receive an email confirmation once your refund has been processed from our end.

5.4 Refund Exclusions

The following are NOT covered by our 30-Day Money-Back Guarantee:

• Shipping costs (original shipping to you and return shipping costs)
• Orders placed more than 30 days ago (based on delivery date)
• Second or subsequent refund requests from the same customer/household
• Products purchased from unauthorized third-party sellers
• Products that were part of fraudulent orders
• Customers who have violated these Terms and Conditions

5.5 Damaged or Defective Products

If you receive a damaged or defective product, contact us within 30 days of delivery. We will provide at your choice:

• A full refund INCLUDING original shipping costs, OR
• A replacement product shipped at no charge to you

You may be asked to provide photos of the damage or defect to help us improve our processes.

Damaged/defective product claims are separate from our Money-Back Guarantee and do not count against your one-per-household guarantee limit.

5.6 Chargebacks and Payment Disputes

Dispute Resolution

If you have any concerns about your order or charge, please contact us directly BEFORE initiating a chargeback or payment dispute with your bank or credit card company. We are committed to resolving all issues fairly and promptly.

Chargeback Policy

Initiating a chargeback or payment dispute for a valid order (one that was delivered, not damaged, and within our return policy window) is considered a violation of these Terms.

If you initiate a chargeback:

• We will provide evidence to your bank/credit card company that the order was legitimate and delivered
• You may be banned from future purchases
• We reserve the right to pursue collection of any amounts owed

Legitimate Disputes

Legitimate reasons to contact your bank include:

• Unauthorized charges you did not make
• Charges after cancelling an order (if cancellation was within our policy)
• Being charged an incorrect amount
• Not receiving a promised refund after 15 business days

For all other issues, please contact us first at customer-support@skinnyglp.com.

6. Product Use and Safety

6.1 Intended Use

Skinny GLP® is intended for use by adults (18 years and older) as a dietary supplement to support general wellness, healthy weight management, and metabolic function when combined with a healthy diet and exercise program.

Recommended Use:

Take 3 capsules daily, one in the morning, one midday and one in the evening before a meal, if you do not eat or miss a meal you still take the capsule for that time.  

Do Not Exceed Recommended Dose.

6.2 Contraindications and Warnings

CONSULT YOUR HEALTHCARE PROVIDER BEFORE USE if you:

• Have any medical condition (including but not limited to diabetes, blood sugar disorders, metabolic disorders, cardiovascular conditions)
• Take any prescription medications (especially medications affecting blood sugar, insulin, or metabolism)
• Are planning surgery (discontinue use at least 2 weeks before any scheduled surgical procedure)
• Have any food allergies or sensitivities

DISCONTINUE USE and consult your healthcare provider if you experience:

• Any adverse reactions or side effects
• Unusual symptoms
• Allergic reactions
• Any concerning changes in health status

6.3 Safety and Side Effects

While Skinny GLP® is formulated with GRAS-affirmed ingredients and is generally well-tolerated, any dietary supplement can potentially cause side effects in some individuals.

As with any supplement:

• Start with the recommended dose
• Take with food if you experience any stomach discomfort
• Stay well-hydrated
• Monitor how you feel
• Consult your healthcare provider with any concerns

Keep out of reach of children.

Storage: Store in a cool, dry place away from direct sunlight. Keep bottle tightly closed.

6.4 Drug Interactions

Skinny GLP® may interact with certain medications. If you take any prescription or over-the-counter medications, consult your healthcare provider before use.

Potential interactions may exist with:

• Diabetes medications or insulin
• Blood sugar-lowering medications
• Medications affecting metabolism
• Other dietary supplements

This is not an exhaustive list. Always disclose all supplements and medications to your healthcare provider.

6.5 Limitation of Liability for Misuse

You acknowledge and agree that:

• You are responsible for determining whether Skinny GLP ® is appropriate for you
• You will consult your healthcare provider before use if you have any medical conditions
• You will follow the recommended dosage instructions
• You will not use the product in any manner inconsistent with its intended use

NHIL is not liable for any adverse effects, injuries, or damages resulting from misuse of the product, failure to follow instructions, failure to consult a healthcare provider when appropriate, or use contrary to warnings and contraindications.

7. Intellectual Property

7.1 Trademarks

"Skinny GLP," "Sugatrol," our logo, and other marks used on this Site are trademarks or registered trademarks of Nutritional Health Institute Laboratories LLC or are used under license.

Sugatrol® is a registered trademark (Registration #5,486,820) of Nutritional Health Institute Laboratories LLC.

You may not use our trademarks, service marks, or logos without our express written permission.

7.2 Patents

Our Sugatrol® formulation and Momordica hybrid species are protected by:

• U.S. Patent #8,071,844 B1 (issued 2011)
• Additional patents pending

You may not copy, reproduce, or attempt to replicate our patented formula or processes.

7.3 Copyright

All content on this Site, including but not limited to text, images, graphics, logos, videos, audio, software, and other materials, is protected by copyright and owned by NHIL or our licensors.

You may not:

• Reproduce, distribute, modify, or create derivative works from our content
• Use our content for commercial purposes
• Remove or alter any copyright or proprietary notices
• Frame or mirror any content from this Site

Limited License

You are granted a limited, non-exclusive, non-transferable license to access and use this Site for personal, non-commercial purposes only, subject to these Terms.

7.4 User-Submitted Content

If you submit any content to our Site (reviews, testimonials, comments, photos, etc.), you grant NHIL a perpetual, irrevocable, worldwide, royalty-free license to use, reproduce, modify, publish, and display such content in any media for any purpose, including marketing and promotional purposes.

You represent and warrant that:

• You own or have the rights to any content you submit
• Your content does not violate any third-party rights
• Your content is truthful and accurate

We reserve the right to remove any user-submitted content at our sole discretion.

8. User Conduct and Prohibited Activities

8.1 Acceptable Use

You agree to use this Site only for lawful purposes and in accordance with these Terms.

You agree NOT to:

Illegal Activities:

• Violate any applicable local, state, national, or international law or regulation
• Engage in any fraudulent activity
• Use the Site to engage in any illegal transactions

Harmful Activities:

• Attempt to hack, disrupt, damage, or impair the Site or servers
• Introduce viruses, malware, or other malicious code
• Attempt to gain unauthorized access to any part of the Site, other user accounts, or computer systems

Prohibited Content:

• Submit false or misleading information
• Impersonate any person or entity
• Submit content that is defamatory, obscene, harassing, or offensive
• Submit content that violates others' intellectual property rights

Commercial Misuse:

• Use the Site for any unauthorized commercial purpose
• Scrape, crawl, or data mine the Site without permission
• Use automated systems or software to extract data from the Site

Account Misuse:

• Share your account credentials with others
• Create multiple accounts to circumvent restrictions
• Use another person's account without permission

8.2 Consequences of Violations

If you violate these Terms, we may:

• Terminate or suspend your access to the Site immediately
• Cancel any pending orders without refund
• Refuse future orders or service
• Take legal action to enforce our rights
• Report illegal activities to law enforcement

You will be liable for any damages resulting from your violations.

9. Disclaimers and Limitation of Liability

9.1 Warranty Disclaimers

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW:

AS-IS BASIS:

THE SITE AND PRODUCTS ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT.

NO GUARANTEES:

We do not warrant that:

• The Site will be uninterrupted, secure, or error-free
• Any errors or defects will be corrected
• The Site or servers are free from viruses or harmful components
• The products will meet your expectations or achieve specific results
• Any information on the Site is accurate, complete, or current
• The products will work for you or produce any particular outcome

THIRD-PARTY CONTENT:

We are not responsible for the accuracy, reliability, or content of any third-party websites linked from our Site.

9.2 Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW:

NO CONSEQUENTIAL DAMAGES:

IN NO EVENT SHALL NHIL, ITS OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, SUPPLIERS, OR AFFILIATES BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES ARISING OUT OF OR RELATED TO:

• Your use of or inability to use the Site or products
• Any products purchased or obtained through the Site
• Unauthorized access to your personal information
• Any interruption or cessation of the Site
• Any bugs, viruses, or the like transmitted through the Site
• Any errors or omissions in content
• Any loss or damage of any kind incurred as a result of use of the Site or products

This limitation applies regardless of the legal theory (contract, tort, strict liability, or otherwise) and even if we have been advised of the possibility of such damages.

MAXIMUM LIABILITY CAP:

OUR TOTAL LIABILITY TO YOU FOR ANY CLAIM ARISING FROM OR RELATED TO THESE TERMS, THE SITE, OR THE PRODUCTS SHALL NOT EXCEED THE AMOUNT YOU PAID FOR THE PRODUCT(S) GIVING RISE TO THE CLAIM.

For example: If you paid $49.95 for one bottle and have a claim related to that purchase, our maximum liability is $49.95.

9.3 State Law Variations

Some states do not allow the exclusion or limitation of certain warranties or damages, so some of the above limitations and exclusions may not apply to you. In such states, our liability will be limited to the greatest extent permitted by applicable law.

These disclaimers and limitations are fundamental elements of the agreement between you and NHIL. The Site and products would not be provided without these limitations.

10. Indemnification

You agree to indemnify, defend, and hold harmless NHIL and its officers, directors, employees, agents, affiliates, and contractors from and against any and all claims, liabilities, damages, losses, costs, or expenses (including reasonable attorneys' fees and legal costs) arising out of or related to:

• Your use or misuse of the Site or products
• Your violation of these Terms
• Your violation of any applicable laws or regulations
• Your violation of any rights of any third party
• Any content you submit to the Site
• Any fraudulent or illegal activity associated with your account
• Your negligence or willful misconduct
• Any adverse reactions or health issues allegedly related to your use of the products (unless caused by our proven negligence or defective products)

This indemnification obligation will survive termination of these Terms and your use of the Site.

We reserve the right, at our own expense, to assume the exclusive defense and control of any matter otherwise subject to indemnification by you, and you agree to cooperate with our defense of such claims.

11. Arbitration; Class Action Waiver

Any dispute, controversy, or claim arising out of or relating to your Skinny GLP® purchase or use of any related product or service, or any breach or termination of such purchase, and any alleged violation of any federal, state, or local statute, regulation, common law, or public policy, whether sounding in contract, tort, statute, or otherwise, will be resolved exclusively through final and binding arbitration to the fullest extent allowed and enforceable under applicable law, as described below.

Informal Dispute Resolution

Before either party may initiate arbitration, the party seeking arbitration must first send the other party a written notice describing the dispute and the relief requested. You must send your notice to the address listed on our website, and we will send any notice to the billing or email address we have for you. After notice is received, both sides will try in good faith to resolve the dispute for sixty (60) days. Any applicable statute of limitations is tolled during this period. If the parties cannot resolve the dispute during this time, either party may start arbitration.

Agreement to Arbitrate; Rules and Venue

Arbitration will be governed by the Federal Arbitration Act and administered by JAMS before a single arbitrator under the JAMS Consumer Arbitration Rules, except as modified here. The arbitration will take place in Tallahassee, Florida, unless the parties agree otherwise or the arbitrator determines a remote hearing is appropriate. The arbitrator may award any relief permitted under applicable law, subject to the limitations in this section. The decision will be final and binding, and judgment may be entered in any court of competent jurisdiction.

Small Claims Court Option

Either party may bring an individual claim in small claims court if the claim qualifies for that court's jurisdiction.

Individual Arbitration Only; No Class Actions

Arbitration will proceed solely on an individual basis. Both parties waive the right to a jury trial and the right to participate in any class, collective, consolidated, or representative action, whether in court or arbitration. The arbitrator is not permitted to consolidate claims or preside over any form of a class proceeding. Relief may be awarded only to the individual party bringing the claim.

Mass Arbitration / Bellwether Process

If twenty-five (25) or more similar arbitration demands are filed against the Company by or with the assistance of the same law firm(s) or organization(s) within a twelve-month period, the parties agree that JAMS will administer those demands in stages:

1. The claimants and the Company will each select five (5) demands (ten total) to proceed first as bellwether cases;
2. All remaining demands will be held in abeyance, and no filing or other fees will be due for those held-back claims during this time;
3. Once the bellwether cases are resolved, the parties will participate in a JAMS mediation for at least sixty (60) days to try to resolve the remaining demands; and
4. If the remaining demands are not resolved through mediation, either the Company or any remaining claimant may elect to proceed in court rather than arbitration for those unresolved claims; if neither side elects court, the remaining claims will proceed individually in arbitration.

This staged process is intended to create a fair, efficient way of handling multiple similar filings and is a material term of this arbitration agreement. If any dispute proceeds in court under this section, you and the Company agree that it will be heard and decided by a judge, and not by a jury, to the fullest extent permitted by law.

Costs

JAMS' rules will govern arbitration costs, except that if you are required to pay a filing fee to begin arbitration and cannot afford it, the Company will cover that fee upon written request, unless the arbitrator finds the claim was frivolous or brought for an improper purpose. Each party bears its own attorneys' fees unless a statute provides otherwise.

Survival

This arbitration provision will survive completion of your Skinny GLP® purchase and any termination of your relationship with the Company.

12. Governing Law and Jurisdiction

12.1 Governing Law

These Terms and any disputes not subject to arbitration (see Section 11) shall be governed by and construed in accordance with the laws of the State of Florida, without regard to its conflict of law principles.

The United Nations Convention on Contracts for the International Sale of Goods shall not apply.

12.2 Exclusive Jurisdiction (For Non-Arbitrable Disputes)

For any disputes that are not subject to arbitration under Section 11 (such as if you opt out of arbitration, or for claims exempt from arbitration):

You agree that:

• Exclusive jurisdiction and venue shall be in the state or federal courts located in Leon County, Florida
• You consent to personal jurisdiction in those courts
• You waive any objection to venue or jurisdiction in those courts
• You waive any right to a jury trial

Forum Selection:

This forum selection clause is intended to be enforceable to the fullest extent permitted by law. If you bring a claim in any other jurisdiction, we may seek to transfer it to Leon County, Florida, or dismiss it.

13. General Provisions

13.1 Entire Agreement

These Terms, together with our Privacy Policy and any other policies referenced herein, constitute the entire agreement between you and NHIL regarding your use of the Site and purchase of products, and supersede all prior agreements and understandings, whether written or oral.

13.2 Modifications to Terms

Right to Modify:

We reserve the right to modify these Terms at any time at our sole discretion.

Notice of Changes:

Changes will be effective immediately upon posting to this Site with an updated "Last Updated" date at the top of this page.

Your Acceptance:

Your continued use of the Site or purchase of products after changes are posted constitutes your acceptance of the modified Terms.

Review Responsibility:

You are responsible for reviewing these Terms periodically. We recommend checking this page each time you visit the Site.

Material Changes:

For material changes that significantly affect your rights, we will attempt to provide additional notice (such as via email if you have an account), but are not required to do so.

13.3 Severability

If any provision of these Terms is found to be invalid, illegal, or unenforceable by a court or arbitrator, the remaining provisions shall continue in full force and effect to the maximum extent possible.

The invalid provision shall be modified to the minimum extent necessary to make it valid and enforceable while preserving its intent, or if that is not possible, shall be severed from these Terms.

13.4 Waiver

Our failure to enforce any provision of these Terms shall not constitute a waiver of that provision or our right to enforce it in the future.

No waiver shall be effective unless made in writing and signed by an authorized representative of NHIL.

A waiver of any breach or default shall not constitute a waiver of any subsequent breach or default.

13.5 Assignment

You may not assign, transfer, or delegate your rights or obligations under these Terms without our prior written consent.

We may assign, transfer, or delegate our rights and obligations under these Terms:

• To any affiliate or subsidiary
• In connection with a merger, acquisition, sale of assets, or reorganization
• To any successor entity

These Terms shall be binding upon and inure to the benefit of the parties and their permitted successors and assigns.

13.6 No Third-Party Beneficiaries

These Terms are for the benefit of you and NHIL only. No third party shall have any right to enforce or benefit from any provision of these Terms.

13.7 Force Majeure

NHIL shall not be liable for any delay or failure to perform resulting from causes outside our reasonable control, including but not limited to:

• Acts of God, natural disasters, or severe weather
• War, terrorism, or civil unrest
• Government actions or regulations
• Pandemics or public health emergencies
• Labor disputes or strikes
• Supplier failures or delays
• Internet or utility outages
• Any other circumstances beyond our reasonable control

During any such event, our performance shall be suspended without liability, and we will resume performance as soon as reasonably practicable.

13.8 Relationship of Parties

You and NHIL are independent parties. These Terms do not create any partnership, joint venture, employment, or agency relationship between you and NHIL.

You have no authority to bind NHIL or make any commitments on our behalf.

13.9 Headings

Section and subsection headings in these Terms are for convenience only and shall not affect the interpretation of these Terms.

13.10 Language

These Terms are written in English. Any translation is provided for convenience only. In the event of any conflict between the English version and any translation, the English version shall prevail.

13.11 Notice Requirements

Notice to You:

We may provide notices to you by:

• Email to the email address you provided
• Posting on the Site
• Mail to the address you provided

You consent to receive electronic communications and agree that such communications satisfy any legal requirement for written notice.

14. Contact Information

If you have questions about these Terms, please contact us: